How do I verify my address?

As a financial institution, we need to know who is using our services. It helps us combat money laundering and keep everyone’s money safe.

This means we sometimes need to ask for documents that prove your address. We’ll ask you to upload a high-quality photo or scan of a document. It must clearly show:

  • Your full name: This must match the name on your Wise account.

  • Your full home address: This must also match the address on your Wise account.

  • Date of issue: Utility bills, bank statements, and council tax bills can't be older than 3 months.

  • A logo or clear name of the sender: For example, your bank or your utility provider.

What documents can I use to verify my address?

Documents we accept

  • A utility bill (gas, electric, or landline phone)

  • A bank or credit card statement

  • A council tax bill

  • A vehicle registration or tax document

  • A photo driving licence with your address and expiry date

  • Any other document issued by a government or financial institution

Documents we don't accept

Note that we can't accept the following as proof of address:

  • Mobile phone bills

  • PO box addresses

  • Address proofs that have been issued to a business — the address proof must be issued to your personal address

  • Driving licenses as a proof of address if it was already used as a proof of identity

  • Wise statement or transfer receipts

Country-specific documents

How long does address verification take?

After you upload your documents, we'll review them and send you an email within 5 working days.

You can check your verification status at any time by going to the Verification tab in your account settings.

Once we've successfully verified you, we'll automatically resume any transfers you have in progress.

Important to note

  • If we've requested an ID document and an address document, these must be separate documents

  • If you live in a country that recognises both registered addresses and residential addresses, please use your residential address on your Wise account

  • You can also submit a document from a Local Authority or FCA authorised institution which was issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account

  • If you're a tenant, we can accept a rental agreement that displays the address, along with your name and your landlord's name, and includes both signatures, as well as the start and end dates of the tenancy

How can I to change my address?

You typically can edit your address from your Wise account. But, if the address field is greyed out — you can’t change it yourself. This is usually because of regional regulations. Get in touch and we’ll help change it. 

Learn more about editing your personal details

Learn more about changing your address on a business account

What if you haven't accepted my document?

If we didn't accept your document, here's a few things it could be.

  • It may have some of the information covered. We need to see the full document photo page

  • It may be expired. Please check that your document is still valid before you upload it

  • Your details may not match. Please check that you have entered your name and date of birth correctly on the website

  • We may also need the back of the document. If there is information on both sides, please make sure you upload both for us

  • It may be a document type that we can not accept

  • It may be in a format we can not accept, for example ID documents are not accepted in PDF format. However, if this is the case, you can make a screenshot of the document, and upload that screenshot, as this will be in JPG format, which we can accept

What do you do with this information?

Protecting your information is very important to us. All data, financial details, or documents you provide us are stored securely, encrypted, and kept private as per our privacy policy. 

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