I may be the victim of fraud or a scam

If you think you’ve made a transfer to a scammer, such as a fraudulent purchase or fake investment — this article explains what you should do. 

What are the next steps

Step 1 — Report the transfers to us 

Report via web form:

  1. Log in to your account (needed before clicking the link)

  2. Click here to submit your report. It’s a short guided form (3-5 minutes)

Report it directly in your Wise app:

question mark top right corner

  1. Open your account, select the transfer from your activity

  2. Tap the ? icon.

  3. Choose I was the victim of fraud or a scam, then Start Report

  4. Provide as much detail as you can remember. Every piece of information helps us understand what happened and work on your case more effectively. 

After you report it (via web or app), a specialist will review your case, and we'll email you with next steps.

If you can’t use the form, or have any difficulties with it, get in touch with us.

Step 2 — File a police report

File a report with your local authorities. We always cooperate with the police with their investigation when they contact us. See Reporting by region at the bottom of this page.

Learn how to avoid online scams 

Visit this guide to learn how to protect yourself against scams 

I have issues with my Wise card payment only

If the transaction(s) were made by card, report it here.

Include a receipt, and as much information as you can. Screenshots are always helpful.

I didn’t make the payment

Act quickly. This page explains the next steps.   

Reporting by region

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