How do I get help from Wise?

The fastest way to get help is to first check our Help Centre — most answers are already here.

Most common topics

If you can't find an answer, the best way to contact us is by logging in. This way, we know who you are and can give you faster, more personalised support.

If you can log in

  1. Click the Help or ? button on our website or in the app

  2. This takes you to our smart Help Centre. It will suggest articles that might solve your issue

  3. If you still need help, choose the Contact us option to see the best ways to get in touch, like email or chat

What if you can't log in?

If you're having trouble logging in, you can still get in touch with us.

  1. Go to the Help Centre

  2. On any article page, scroll to the bottom and click Contact us

  3. We'll ask a few questions to understand your problem. This helps us get your email to the right team

Calling us by phone

For the best experience, we recommend logging in first. This helps us direct you to the right regional team and phone number.

If you're in the US and can't log in, you can call our toll-free number: +1 888 501 4041.

For all other countries, log in to your account to find the best phone number for your region.

Note that our phone lines are open 24/7. Please be aware that your phone provider may charge you for the call.

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