I need to report a fraudulent Wise card payment

If you see a Wise card transaction you don’t recognise, it’s important to report it as soon as possible.

1. Freeze your card to prevent any further payments

Learn how to freeze your card.

2. Report the transaction

On the web and app

1. Go to Home to see your activity list

2. Find and tap on the transaction you want to report

3. Select Get help with this transaction

4. Choose the option that best describes the issue and follow the instructions

Our team will investigate your case and we’ll email you as soon as we have any updates.

3. Cancel and replace your card

Once you've reported the transaction, you should cancel the compromised card and order a new one to secure your account.

Learn how to replace your card

Before you report, could it be one of these?

Sometimes, a payment can seem suspicious when it’s actually legitimate. Before you submit a report, it’s worth quickly checking if it’s one of these common transaction types.

• Pending payments from petrol/gas stations. Petrol stations often pre-authorise a maximum or estimated amount. The amount you actually spent should be charged in 1–3 days, and the rest will be automatically refunded to your account 

• Payments made offline or in airplane mode. Transactions made during a flight or at a food truck are often delayed, so may appear in your activity when you’re not expecting it.

• Unfamiliar business names. Transactions are sometimes listed under a different trading name to the business you’re familiar with. Google the name to see if you recognise it.

• Unexpected small charges. Businesses might charge your card for a small amount to make sure it works. This is common for hotels and car rentals. These small charges will usually be refunded within a few days. 

• Subscriptions. Free trials can lead to unexpected subscription charges. If this happens, get in touch with the merchant to ask for a refund, or cancel the subscription. Click here to learn more about unexpected subscription charges. 

If you have concerns about your Wise account or Wise transfers, check I may be the victim of fraud or a scam instead.

If you'd like to file a complaint in the US, you can get the different state contact information on Wise's licensing page.