New Zealand

<div>
  <p>
    There are limits on how much you can spend with your Wise card and withdraw from ATMs.
  </p>
  <p>
    <a href="/help/articles/2934551/how-much-are-spending-fees">Read here to learn about general card spending fees</a>
  </p>
  <p>
    If you’re a business customer, 
    <a href="/help/articles/2Vr19eeXMm2jq7YEXNDV80/how-do-my-wise-card-spending-limits-work-on-my-business-account">find out more about spending limits on a business account</a>
    .
  </p>
  <h3>
    Account spending limits
  </h3>
  <p>
    All Wise personal customers have daily and monthly account spending limits, which is the amount that can be spent by card and withdrawn from ATMs across all cards on your account. These are sometimes called your 
    <b>total</b>
     account spending limits.
  </p>
  <p>
    You also have ATM withdrawal limits, which only apply to the amount you can withdraw from ATMs.
  </p>
  <p>
    For both limits, you have:
  </p>
  <ul>
    <li>
      <p>
        a monthly limit, which refreshes on the first day of the month
      </p>
    </li>
    <li>
      <p>
        a daily limit, which refreshes each day at midnight
      </p>
    </li>
  </ul>
  <p>
    Unless you’re a US Wise Multi-Currency cardholder, your daily limits are the same as your monthly limits by default.
  </p>
  <p>
    You can always check your limits in the 
    <b>Cards</b>
     tab on both app or web.
  </p>
  <h3>
    Spending limits per card
  </h3>
  <p>
    You can also choose to set daily and monthly limits on the amount you can spend and withdraw on specific cards. These limits refresh at the same time as your account spending limits.
  </p>
  <p>
    The amount you spend still can’t exceed your account limits, even if you set a higher limit on your card. So if you want to spend more, you’ll need to increase your account limits too.
  </p>
  <p>
    <a href="/help/articles/2977986/how-do-i-change-my-spending-limits">Find out how to set a limit for your card</a>
  </p>
  <h3>
    What are the limits for my country or region?
  </h3>
  <p>
    Depending on your region, you may have other limits on your card spending.
  </p>
  <p>
    If you change your registered address after moving to another country and order a new card, we’ll automatically update the limits for all your cards. They’ll reflect the limits that apply to your new country of residence.
  </p>
  <p>
    <b>India cardholders</b>
  </p>
  <p>
    If your card was issued in India, you can't spend more than 70,000 USD in a month.
  </p>
  <p>
    <b>Japan cardholders</b>
  </p>
  <p>
    If your card was issued in Japan, you can’t spend more than 1,000,000 JPY with a single transaction. This limit is in addition to your monthly spending and withdrawal limits. 
  </p>
  <p>
    <b>Philippines cardholders</b>
  </p>
  <p>
    If your card was issued in Philippines, you can't spend more than 500,000 PHP with a single transaction. This includes regular purchases and ATM withdrawals. Any transactions bigger than this amount will be declined.
  </p>
  <p>
    <b>Singapore cardholders</b>
  </p>
  <p>
    If your card was issued in Singapore, you can’t spend or send more than 100,000 SGD in 12 months.
  </p>
  <p>
    <a href="/help/articles/2978043/holding-limits-if-you-live-in-singapore">Check the spending limits in Singapore</a>
  </p>
  <p>
    <b>US cardholders</b>
  </p>
  <p>
    Your Wise Multi-Currency Card has separate limits depending on payment type, and how often you spend. There’s:
  </p>
  <ul>
    <li>
      <p>
        Single payment — how much you can spend or withdraw at one time
      </p>
    </li>
    <li>
      <p>
        Daily — how much you can spend or withdraw in one day
      </p>
    </li>
    <li>
      <p>
        Monthly — how much you can spend or withdraw in one month
      </p>
    </li>
  </ul>
  <p>
    Each payment type has two limits: 
    <b>default</b>
     and 
    <b>maximum</b>
    . 
  </p>
  <p>
    Your daily limit refreshes every day at midnight. Your monthly limit refreshes on the first day of every month.
  </p>
  <p>
    When you first get your Wise Multi-Currency Card, we put you on our default limits.
  </p>
  <p>
    Your account also shows you the general limit of all daily limits combined.
  </p>
  <p>
    If you’re a US customer, you may not be able to set specific limits for your cards.
  </p>
  <table class="table table-striped table-condensed table-responsive">
  <thead>
  <tr>
  <th>Limits per transaction type</th>
  <th>Single payment</th>
  <th>Daily</th>
  <th>Monthly</th>
  </tr>
  </thead>
  <tbody>
  <tr>
  <td>Chip and PIN/ mobile wallet</td>
  <td>Default: 1,000 Max: 2,000</td>
  <td>Default: 1,000 Max: 2,000</td>
  <td>Default: 5,000 Max: 15,000</td>
  </tr>
  <tr>
  <td>Contactless</td>
  <td>Default: 200 Max: 400</td>
  <td>Default: 500 Max: 1,000</td>
  <td>Default: 1,500 Max: 4,000</td>
  </tr>
  <tr>
  <td>Magnetic stripe</td>
  <td>Default: 1,000 Max: 1,500</td>
  <td>Default: 1,000 Max: 1,500</td>
  <td>Default: 1,500 Max: 6,000</td>
  </tr>
  <tr>
  <td>Online purchase</td>
  <td>Default: 1,000 Max: 2,000</td>
  <td>Default: 1,000 Max: 2,000</td>
  <td>Default: 2,000 Max: 15,000</td>
  </tr>
  </tbody>
  </table>
  <p>
    If you have a business account, you have 
    <a href="/help/articles/2Vr19eeXMm2jq7YEXNDV80/how-do-my-wise-card-spending-limits-work-on-my-business-account">separate spending limits</a>
     for your business. 
  </p>
  <h3>
    <b>Can I change my limits?</b>
  </h3>
  <p>
    Yes, you can 
    <a href="/help/articles/2977986/how-do-i-change-my-spending-limits">change your spending and withdrawal limits</a>
     in both the app and on our website.
  </p>
</div>


What are my Wise card spending limits?

<div>
  <p>
    There’s a lot you can do with your Wise card, and a lot of it’s for free. We charge transparent fees for spending in 
    <a href="/help/articles/2935778/what-if-i-spend-money-in-a-currency-that-i-dont-have-in-my-account">currencies you don’t have in your account</a>
    , and withdrawing cash after a certain amount. 
  </p>
  <p>
    <a  rel="noreferrer" href="https://wise.com/pricing" target="_blank">
      Check the latest pricing here
    </a>
  </p>
  <hr/>
  <h3>
    Getting your card
  </h3>
  <p>
    We might ask you to add money to your Wise account or pay a small fee to get the card. You can also get a digital card for free. 
    <a href="/help/articles/2935762/how-do-i-get-a-wise-card">Learn how to get your Wise card</a>
  </p>
  <h3>
    Spending with your card 
  </h3>
  <ul>
    <li>
      <p>
        If you have the currency you're spending in your account — it’s free to spend
      </p>
    </li>
    <li>
      <p>
        If you don’t have the currency you're spending in your account, there’s a 
        <a href="/help/articles/2596980/how-can-i-convert-money">conversion fee</a>
         — check the latest 
        <a  rel="noreferrer" href="https://wise.com/pricing" target="_blank">
          pricing
        </a>
         for your region
      </p>
    </li>
    <li>
      <p>
        If you’re spending online, the seller might try to charge their own conversion fee. This could happen even if you have the other currency in your account. To avoid this, ask the seller to charge you in the currency you want
      </p>
    </li>
  </ul>
  <h5>
    Belarus
  </h5>
  <p>
    Because of the ongoing sanctions and recent developments in the region, the National Bank of the Republic of Belarus now requires all card transactions to use a conversion rate set by them for BYN payments. This means that we can no longer use the mid-market rate to calculate fees when you spend or withdraw money with your Wise card in 
    <b>Belarus</b>
    . Instead, we’re now using the rate set by the National Bank. Change is in effect from 16 May 2022, and only affects BYN payments. 
  </p>
  <h3>
    Withdrawing cash from an ATM
  </h3>
  <p>
    The exact fees you pay depend on where your card was issued — it’s usually the registered address on your Wise account. 
  </p>
  <p>
    <a href="/help/articles/2935769/how-much-does-it-cost-to-withdraw-cash">Learn more about ATM fees and how to check them</a>
  </p>
  <p>
    If you have a Brazil-issued card, 
    <a href="/help/articles/2oXQxOw2uAtpipyzMHQyaT/wise-cards-in-brazil">smart conversion won’t work</a>
     on your Wise account when BRL involved.
  </p>
  <h3>
    Replacing your card 
  </h3>
  <p>
    If you need to replace your card, you might need to pay a small fee. It helps us cover the cost of getting a new card made and delivered to you.
  </p>
  <h3>
    Topping up e-wallets
  </h3>
  <p>
    Topping up your e-wallet — or other external accounts that may be convertible into cash, such as casino chips, cryptocurrencies and lottery tickets — can incur a 2% fee.
  </p>
  <p>
    This fee applies to transactions 
    <b>not</b>
     in one of these currencies:
  </p>
  <ul>
    <li>
      <p>
        <b>Visa</b>
        : AUD, BRL, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, JPY, MXN, MYR, NOK, NZD, PLN, RON, SEK, SGD, TRY, USD
      </p>
    </li>
    <li>
      <p>
        <b>Mastercard</b>
        : AUD, CAD, CHF, EUR, GBP, HUF, JPY, NZD, PLN, SGD, USD
      </p>
    </li>
  </ul>
  <p>
  </p>
</div>


What are the Wise card fees?

<div>
  <p>
    You can replace a lost, stolen, or damaged Wise card, or cancel a card you no longer need, directly from the Wise app or website.
  </p>
  <h3>
    How to replace your card
  </h3>
  <p>
    You can order a new card for a small replacement fee.
  </p>
  <ol>
    <li>
      <p>
        Go to the 
        <b>Card</b>
         tab on the website or app
      </p>
    </li>
    <li>
      <p>
        Select the card you want to replace
      </p>
    </li>
    <li>
      <p>
        Choose the 
        <b>Replace card</b>
         option
      </p>
    </li>
    <li>
      <p>
        Follow the on-screen instructions
      </p>
    </li>
  </ol>
  <p>
    You’ll be asked to choose a reason for the replacement. Please select one of the following options:
  </p>
  <ul>
    <li>
      <p>
        <a  rel="noreferrer" href="https://wise.com/help/articles/2935777/my-wise-card-was-lost-or-stolen#:~:text=more%20info.-,Freezing%20your%20card%C2%A0,-While%20your%20card" target="_blank">
          <b>I lost my card</b>
        </a>
        : Freeze your card to protect your account. This is temporary. If you find your card, you can unfreeze it
      </p>
    </li>
    <li>
      <p>
        <a href="/help/articles/2935777/what-should-i-do-if-my-wise-card-is-lost-or-stolen">My card was stolen</a>
        : We’ll permanently cancel your card to prevent anyone from using it. You won't be able to reactivate it
      </p>
    </li>
    <li>
      <p>
        <b>My card isn't working</b>
        : Your current physical card will continue to work for online payments and mobile wallets (like 
        <a href="/help/articles/2935788/how-do-i-use-my-wise-card-with-apple-pay">Apple Pay</a>
         or 
        <a href="/help/articles/2977965/how-do-i-use-my-wise-card-with-google-pay">Google Pay</a>
        ). Keep in mind that replacing your physical card won't affect your digital one. You can still keep using it until you activate the new card
      </p>
    </li>
  </ul>
  <p>
    Once you confirm your address, your new card will be on its way.
  </p>
  <h3>
    What's the fee for replacing your card?
  </h3>
  <p>
    We charge a small fee to replace your card. You can check the exact fee for your region on our 
    <a  rel="noreferrer" href="https://wise.com/gb/pricing/card-fees?sourceAmount=1000&sourceCurrency=GBP&targetCurrency=EUR&track=false" target="_blank">
      pricing page
    </a>
    .
  </p>
  <p>
    There's no fee if:
  </p>
  <ul>
    <li>
      <p>
        Your card is expiring within 6 months
      </p>
    </li>
    <li>
      <p>
        Your card was damaged when it arrived
      </p>
    </li>
    <li>
      <p>
        Your card never arrived
      </p>
    </li>
    <li>
      <p>
        The card has been stolen and you have a police report to send over
      </p>
    </li>
  </ul>
  <h3>
    Delivery times
  </h3>
  <p>
    Delivery times depend on your region and are estimates in working days. Working days are 
    <b>Monday to Friday</b>
    , and don't include weekends or public holidays.
  </p>
  <table class="table table-condensed table-responsive">
  <thead>
  <tr>
  <th>Country / Region</th>
  <th>Delivery Times</th>
  </tr>
  </thead>
  <tbody>
  <tr>
  <td>Australia</td>
  <td>7-14 days</td>
  </tr>
  <tr>
  <td>Brazil</td>
  <td>within 5 days</td>
  </tr>
  <tr>
  <td>Canada</td>
  <td>Within 14 days</td>
  </tr>
  <tr>
  <td>EEA</td>
  <td>Within 14 days</td>
  </tr>
  <tr>
  <td>Japan</td>
  <td>7-10 days</td>
  </tr>
  <tr>
  <td>Malaysia</td>
  <td>3-5 days</td>
  </tr>
  <tr>
  <td>New Zealand</td>
  <td>7-10 days</td>
  </tr>
  <tr>
  <td>Philippines</td>
  <td>5-7 days</td>
  </tr>
  <tr>
  <td>Singapore</td>
  <td>3 days</td>
  </tr>
  <tr>
  <td>UK</td>
  <td>2-6 days</td>
  </tr>
  <tr>
  <td>US</td>
  <td>14-21 days</td>
  </tr>
  </tbody>
  </table>
  <p>
    <a href="/help/articles/2935763/my-wise-card-hasnt-arrived-yet">Check what to do if the delivery date has passed</a>
  </p>
  <h3>
    What happens when your card expires?
  </h3>
  <p>
    You’ll need to order a new card from your Wise account, under the 
    <b>Cards</b>
     tab. We don’t automatically send a new one to you.
  </p>
  <h3>
    How to cancel your Wise card
  </h3>
  <p>
    To cancel your physical Wise card, you'll need to 
    <a  rel="noreferrer" href="https://wise.com/help/contact" target="_blank">
      get in touch with us
    </a>
    .
  </p>
  <p>
    <a href="/help/articles/6cPdnnTy4nktu5Gh1CLmMh/how-do-i-replace-or-delete-my-virtual-cards">Learn more on how to delete your digital card(s)</a>
  </p>
</div>


Pricing for the Wise debit card

Getting your Wise card

Withdrawing money from an ATM

Get more for your money

Frequently asked questions

What are my Wise card spending limits?

What are the Wise card fees?

How do I replace or cancel my Wise card?